Discord: Support & community
Question, bug, feature request: we're here. Reply within 24 business hours on average.
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Email: Official requests
Press, partnerships, GDPR, legal requests, subscriptions. Reply within 48 business hours.
[email protected]
Which channel should you pick?
- User support, bug or feature request → Discord. The community often replies before we do, and the team is there daily.
- GDPR question, request to access / rectify / erase your data → [email protected]. Also see the Privacy Policy.
- Press, podcasts, interviews → email with the subject line "Press".
- Partnerships, integrations, agencies → email with the subject line "Partnership".
- Legal question or official commercial request → email only, for traceability.
Response times
We read every message. Typically:
- Discord: under 24 business hours
- Email: under 48 business hours
- GDPR requests: one month maximum (GDPR Article 12.3)
What we don't handle by message
- Subscription cancellations are one click from the account area. No need to write to us.
- Refund requests outside the legal framework (Article 6 of the Terms) are not granted, but we look at each case individually.
Important reminderThe Fakeyourdash dashboards are visual demonstrations. They must never be used to mislead anyone. See Article 3 of the Terms. Any use for fraud or impersonation results in account suspension.